5. Vendor Support Tickets

In this part of the dashboard, vendors can send messages to site administrators and make their requests. Requirements should be set as shown below. Enter the title and text and upload a file smaller than 2 MB if needed. Messages in this section are stored forever and can be tracked and viewed in the vendor’s account. If your problem is very urgent, you should set the priority option to “High Priority” to be followed up immediately. As much as possible, present your problem with complete photo and description so that the site administrators understand what you mean.

After sending the ticket, you can view it in the ticket list and select the same message and add new text and photo to your ticket. If you have incompletely registered your previous ticket, open the same ticket again and add more complete information by sending a reply for the same ticket. In the photo below, you can filter the tickets from different sections and see special items. By pressing the ((filter)) button, the messages are filtered according to your request.

All the tickets that you send in the vendor dashboard can also be seen in the account section. Like the photo below.

After the administrators of the site respond, your ticket will be in the status ((answered)) and like the picture below, you can add the message again or rate the way the administrators respond.

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