In the live chat inbox, you can give a good answer to users’ chats. The list of users who are chatting with you can be seen in this section. By selecting each user, his messages are displayed. By selecting the “Desktop Notifications” option, your mobile or computer web browser will notify you of new messages.
If you are visiting other products or content in other parts of the site and at the same time receive an live chat message from one of the customers, a box will open for you on the right side of the page, like the picture below, where you can also reply to the customer. And close the box.